Self Service Password Reset

Problem

Solution

• Some users continue to forget passwords or trigger lockouts. These users still call the help desk.

• Self-service password reset enables users to authenticate themselves with something else (a token, biometric, personal questions, etc.) and reset their own password(s).
• P-Synch SSPR allows these users to resolve their own problems:
  • This lowers help desk call volume.
  • User service is available 24x7.
  • Accessible via web browser, phone or from the login prompt.