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Sybase has over 7000 employees in 79 offices around the world. As the organization
continued to steadily grow, calls to the help desk were on the rise. Managing passwords was quickly
becoming a huge burden as employees had growing lists of passwords required to access the various
systems and applications. Learn more about how Hitachi ID's Identity Management Solutions decreased the
number of calls to its centralized help desk resulting in exponential cost savings.
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To obtain customer case studies, please contact our marketing department at marketing@hitachi-id.com |
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Eastern Illinois University faced immense pressure to reduce the call volume to the campus
help desk and decrease the time to resolve issues. Learn more about how Hitachi ID's password management
solution, P-Synch®, has resulted in important benefits including a substantial reduction in calls to the
help desk, enhanced security and increased customer satisfaction to Eastern Illinois University.
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To obtain customer case studies, please contact our marketing department at marketing@hitachi-id.com |
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As a global technology company, NCR is especially dependent on its information
technology (IT) infrastructure. As such, in the mid-1990s, NCR's IT Services organization built an
incident tracking application on Remedy's Action Request System® (AR System®). Today, that
application, called Atlas, is NCR's global standard for incident tracking. In 2002, NCR's technology and
information staff integrated password management capabilities into the help desk environment to enhance
security and provide self service password reset capabilities for its customers. The staff chose P-Synch
from Hitachi ID, a Remedy Technical Alliance Partner, to do the job. Tight integration between P-Synch and
AR System ensures that call records in Atlas are created, updated and closed when a help desk agent uses
P-Synch to reset a password. The P-Synch project is already saving time for the support staff and saving
money for NCR.
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To obtain customer case studies, please contact our marketing department at marketing@hitachi-id.com |
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Hitachi ID's client,
one of the largest North American financial institutions, has over 100,000
employees, over 20 million customers and 5000 retail sites across North America.
Every month, the company adds 100,000 new Internet banking customers to its
award-winning online banking site. The organization has over $400 billion
in assets and is ranked among the 40 largest private employers in the US.
Due to our client's internal policies, we are unable to disclose their name.
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To obtain customer case studies, please contact our marketing department at marketing@hitachi-id.com |
