Hitachi ID Systems, Inc.

Hitachi

Technology Architecture Telephone Password Reset
Hitachi ID Systems Web Feeds Follow Us on Twitter Follow us on LinkedIn
certification

Product Sites

Telephone Password Reset Architecture

Users who forget their passwords can dial an IVR (interactive voice response) system with any telephone and initiate a password reset. Authentication using either touch-tone entry of personal secret information or using voice print verification is supported. Existing IVR systems can be extended using a Password Manager remote API (application programming interface), or Hitachi ID Telephone Password Manager -- a turn-key IVR system specifically designed for password resets.

This is implemented on the network with the following components:

figure

    Telephone access (IVR) architecture diagram (1)