Hitachi ID Systems, Inc.

Hitachi

Technology Network Architecture Telephone Password Reset
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Telephone Password Reset Architecture

Users who forget their passwords can dial an IVR (interactive voice response) system with any telephone and initiate a password reset. Authentication using either touch-tone entry of personal secret information or using voice print verification is supported. Existing IVR systems can be extended using a Hitachi ID Password Manager (formerly P-Synch) remote API (application programming interface), or Hitachi ID Telephone Password Manager -- a turn-key IVR system specifically designed for password resets.

This is implemented on the network with the following components:

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    Telephone access (IVR) architecture diagram (1)